REFUND AND CANCELLATION POLICY

Effective Date: March 21, 2026

This Refund and Cancellation Policy (“Policy”) governs cancellations, renewals, refunds, and related billing matters for subscriptions to Heylomeet offered by Finueva (“Company,” “we,” “us,” or “our”). This Policy forms part of, and is incorporated into, our Terms of Service.

1. SUBSCRIPTION PLANS

Heylomeet may offer one or more service tiers, including:

(a) a Free tier at no charge; and
(b) a paid Plus subscription made available on a monthly or annual basis.

Paid subscriptions are billed in advance on a recurring basis unless and until canceled in accordance with this Policy.

2. FREE TIER

The Free tier is provided without charge. Because no subscription fee is paid for the Free tier, no refund is available for use of the Free tier.

3. BILLING AND RENEWAL

By purchasing a Plus subscription, you authorize us or our third-party billing provider to charge the applicable subscription fee, taxes, and any other disclosed charges to your selected payment method.

Unless otherwise stated at the time of purchase, Plus subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.

Billing cycles may be monthly or annual depending on the subscription plan selected at checkout.

4. CANCELLATION

You may cancel your Plus subscription at any time.

If you cancel, your cancellation will take effect at the end of your then-current paid billing period. You will retain access to the Plus features until the end of that paid billing period, and your subscription will not renew afterward.

By way of example only:

(a) if you cancel a monthly subscription during a billing month, you will retain access through the end of that month; and
(b) if you cancel an annual subscription during the annual term, you will retain access through the end of that annual term.

Cancellation does not delete your account unless you separately request account deletion in accordance with our applicable account deletion procedures.

5. GENERAL REFUND RULE

Except as required by applicable law or expressly provided in this Policy, subscription fees are non-refundable.

Without limiting the foregoing, and except as required by law:

(a) we do not provide automatic refunds for partial billing periods;
(b) we do not provide automatic prorated refunds or credits for unused time;
(c) canceling a subscription stops future renewals only and does not automatically entitle you to a refund for the current billing period; and
(d) all charges incurred before cancellation remain payable.

6. MONTHLY SUBSCRIPTIONS

For monthly Plus subscriptions:

(a) you may cancel at any time;
(b) cancellation will prevent renewal for the next monthly billing period; and
(c) we generally do not refund the current monthly subscription fee once charged, except as required by law or as expressly provided in this Policy.

7. ANNUAL SUBSCRIPTIONS

For annual Plus subscriptions:

(a) you may cancel at any time;
(b) cancellation will prevent renewal for the next annual billing period; and
(c) we generally do not provide refunds or prorated refunds for any unused portion of the annual subscription term once charged, except as required by law or as expressly provided in this Policy.

8. REFUND EXCEPTIONS

Notwithstanding Sections 5 through 7, we may, in our sole discretion or where required by applicable law, provide a full or partial refund in circumstances including but not limited to:

(a) duplicate charges;
(b) billing errors;
(c) unauthorized or fraudulent transactions;
(d) verified technical failures that materially prevented access to the paid service for a substantial portion of the applicable billing period; or
(e) circumstances in which a refund is required by applicable consumer protection law.

Refund eligibility may depend on factors including the timing of the request, the billing platform used, prior refund history, the extent of account usage, the nature of the issue reported, and our ability to verify the relevant facts.

Where a refund is granted, we reserve the right to downgrade, suspend, or terminate access to the refunded subscription benefits for the refunded period.

9. DISCRETIONARY GOODWILL REFUNDS

In exceptional cases, we may consider other refund requests on a discretionary, case-by-case basis. Nothing in this Section obligates us to provide a refund where one is not otherwise required by law or expressly provided under this Policy.

10. THIRD-PARTY BILLING PLATFORMS

If you purchased your subscription through Google Play, Apple App Store, or another third-party billing provider, your purchase may also be subject to that provider’s billing, cancellation, and refund rules.

In such cases:

(a) you may need to manage your subscription directly through the applicable platform;
(b) refund requests may need to be submitted through the applicable platform in the first instance; and
(c) we may have limited ability to issue refunds, modify billing, or reverse charges for purchases processed entirely by such third-party platforms.

We are not responsible for the policies or actions of third-party billing platforms. Nothing in this Policy limits any rights you may have under the rules of the billing platform or under applicable law.

11. STATUTORY RIGHTS

Nothing in this Policy is intended to limit, waive, or exclude any non-waivable rights you may have under applicable law.

If you are located in a jurisdiction that provides mandatory cancellation, withdrawal, refund, conformity, or consumer protection rights, including without limitation certain jurisdictions in the United States, Canada, the European Union, the European Economic Area, the United Kingdom, or similar jurisdictions, this Policy shall be interpreted and applied subject to those rights.

Where applicable law grants you a right to cancel, withdraw, receive a refund, or obtain a price reduction or other remedy, we will honor such rights to the extent required by law.

12. DIGITAL SERVICES AND IMMEDIATE ACCESS

By purchasing a paid subscription, you acknowledge that access to digital services and premium features may begin immediately upon successful purchase or renewal.

To the extent permitted by applicable law, if you expressly request immediate access to digital content, digital services, or premium functionality, you understand that this may affect any statutory withdrawal or cancellation right that would otherwise apply.

Where applicable law requires specific disclosures, acknowledgments, or consents concerning immediate access to digital services, those disclosures and consents shall govern in addition to this Policy.

13. HOW TO REQUEST A REFUND

To request a refund, you must contact us at:

Email: contact@heylomeet.com

Your request should include, where available:

(a) the email address associated with your account;
(b) the date of purchase;
(c) the subscription plan purchased;
(d) the billing platform used;
(e) the transaction, invoice, order, or receipt number; and
(f) a brief explanation of the basis for the request.

We may require additional information reasonably necessary to verify your identity, confirm the transaction, and assess the request.

14. TIMING AND METHOD OF REFUNDS

If we approve a refund, we will generally issue the refund to the original payment method used for the purchase, unless otherwise required by applicable law or payment-provider restrictions.

Refund processing times may vary depending on the payment processor, financial institution, card network, app marketplace, or other intermediary involved in the transaction.

15. ABUSE, FRAUD, AND MISUSE

We reserve the right to deny refund requests where we reasonably determine that:

(a) the request is fraudulent;
(b) the request involves abuse of promotional offers, refunds, or chargeback processes;
(c) the account has engaged in repeated or bad-faith refund requests;
(d) the user materially received and used the core benefit of the subscription in a manner inconsistent with the basis of the request; or
(e) the information provided in support of the request is materially false or misleading.

This Section does not limit any mandatory rights provided by applicable law.

16. CHARGEBACKS

If you believe a charge was made in error, we encourage you to contact us before initiating a chargeback with your payment provider so that we may attempt to resolve the issue.

We reserve the right to suspend or terminate access to the service where a chargeback is initiated and the corresponding subscription fee remains unpaid, subject to applicable law.

17. CHANGES TO THIS POLICY

We may modify this Policy from time to time. Any updates will be posted on our website or otherwise made available through the service. Unless otherwise required by applicable law, changes will become effective upon posting and will apply prospectively.

Your continued use of the service after the effective date of an updated Policy constitutes acceptance of the updated Policy to the extent permitted by law.

18. CONTACT INFORMATION

If you have any questions about this Policy, please contact:

Finueva
Email: contact@heylomeet.com

Email: contact@heylomeet.com